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Terms and Conditions

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Privacy and Security
We at In Stock Pool Supply are committed to respecting your privacy and recognize your need for appropriate protection and management of personally identifiable information you share with us. You can visit www.InStockPoolSupply without telling us who you ... only collect some personal information as necessary for completing a purchase. To protect your privacy, we have adopted the following measures and policies to secure the information you share with us from unauthorized access or disclosure:

  • All of your personal information stays private.
  • All order information is encrypted using 256 bit encryption and is transmitted us over a secure socket (SSL) connection.
  • We use financial information only to bill you for products and services that you have purchased.
  • Once we receive the order, the information is stored on private servers not accessible from the internet.
  • We do not keep your credit card information stored on any computer that is accessible from the internet.
  • We accept PayPal, which eliminates the need for customer’s to provide credit / debit card information to us at the time of purchase.
  • We do not share this information with anyone.

  • In short, we use your personal information only to serve you better. We want you to be comfortable contacting us or placing an order with us. We want you to be confident that placing an order will not compromise your privacy in any way.

Can't Find An Item?
Our online catalog is growing every day. We have access to thousands of items. If you cannot find the item you need, give us a call and let us try to find it for you. We can help you find finished products as well as piece parts. To serve you better, please have the manufacturer, make or model, and product number before calling.

Warranty Disclaimer
All products sold carry a manufacturer warranty. If you feel you have a defective product, please contact the manufacturer’s technical support for assistance. Be sure to record the name of the person with whom you spoke in the event that there is an issue. If, after speaking to the manufacturer, you still have an issue, please contact us if you require assistance. We cannot guarantee resolution to the problem; but, we will do our best to help you In Stock Pool Supply does not express or imply any warranty. All warranties are the responsibility of the manufacturer In Stock Pool Supply expressly disclaims liability for any injury, loss, or damage of any kind arising from the installation, use or inability to use any item we sell.

Returns
If In Stock Pool Supply ships you something other than what you ordered; please let us know as soon as possible. We will arrange to have the correct item promptly sent to you and we'll pick up the mis-shipped item at no cost to you.

Please be sure to visit instockpoolsupply.poolreturns.com to request a Return Merchandise Authorization PRIOR to returning product. Special Order items, clearance items, and products marked non-returnable cannot be returned.

All returns must be accompanied by an RMA. Unauthorized returns are subject to an additional $7.50 charge. The Buyer must pay the return shipping costs, unless a product was shipped in error or the product arrived damaged.

Non-defective product returns are subject to the inspection and approval of In Stock Pool Supply, our distributor, and/or the product manufacturer. Returned merchandise must be received within 90 days of the purchase date, must be in new and resalable condition, in the original undamaged packaging with all accompanying material, and accompanied by a signed RMA. The customer is responsible for returning the product within 30 days of the RMA date or a new RMA must be created. The Buyer will be refunded in full less any applicable restocking charges. We do not refund original order shipping charges unless we ship something other than what was ordered.

Product that is returned for a reason other than damage or a mis-ship is subject to a 20% restocking fee, or a $20 fee, whichever is greater.

If delivery by the carrier is refused by the customer, and subsequently returned, the customer will be responsible for the return shipping charges plus a restocking fee. If the product is non-returnable (Special Order, Clearance Item, Non-Returnable), the customer will be notified. The customer will be responsible for arranging/paying for the return shipping, plus the cost of shipping back the refused product to the shipping warehouse. In Stock Pool Supply will hold the product for 30 days. After 30 days, the product will be scrapped.

As a general rule, customers credits are given within 10 days after In Stock Pool Supply receives returned product. Please allow for seasonal delays of up to 1 additional week.

Because it is not possible for In Stock Pool Supply to have full knowledge or complete details of your pool, we cannot, and will not, accept responsibility for merchandise that is not compatible or does not function with your system. We always recommend that the buyer contact the manufacturers directly to determine that the product will be suitable in their environment and to obtain a part number, if in doubt. Most of the time, we can acquire items once we have a part number to research for you. Buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of pool systems and pool products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system.

Damaged Goods
Upon receipt of your delivery, inspect each item carefully before signing for the product. If an item has obvious damage, please refuse delivery of that item and contact Customer Service as soon as possible so that a claim can be filed and a replacement item shipped.
Please do not throw anything away; take digital photos and email them to CustomerService@InStockPoolSupply.com.

Canceling an Order
Orders can be canceled if the order has not shipped. Please call Customer Service to cancel your order. There is no charge to cancel an order. Please note that Special Orders cannot be canceled.

Special Orders
Special Order Items are items that are not stocked by our supplier, and must be ordered from the manufacturer. In some cases, the manufacturer has the item in stock, other times it must be built. Special Order items may be subject to an inbound freight fee. Special order items are noted on each Product's Detail page. Additionally, a pop-up box appears notifying you of the Special Order item whenever a special order item is added to the shopping cart.
Please note the following special order restrictions:

  • Special Order Items cannot be canceled.
  • Special Order Items cannot be returned.
  • Orders that are refused will be charged the return transportation costs to the original shipping facility. Plus, the customer will again be responsible for return shipping to the destination address.
  • Please allow 2 - 3 weeks for special orders to be filled.

Special orders cannot be returned unless a Manufacturing Defect exists that prevents the product from being used as designed. If a Special Order item is defective then please contact Customer Service within 5 days of receipt for replacement procedures. All Special Order Items will be charged to the credit card at the time of order and are not subject to refunds. In Stock Pool Supply will not accept used, unused, installed or defective Special Ordered Products.

Handling Fee
Each order will include a $4.95 handling fee. This handling fee will be waived for orders greater than $75.

Shipping
We offer FREE SHIPPING on all items shipped within the continental U.S. Additional shipping charges would apply for orders shipped to Alaska, Hawaii, and Internationally. If you intend to purchase multiples of any item, we may be able to save you some money, since the price of shipping is built into the item price. This especially applies to large items that are shipped via an LTL freighter. Please email us at Sales@InStockPoolSupply.com to obtain a multi-quantity quote.

We utilize warehouses throughout the nation to fill orders. Our system will always attempt to ship from the warehouse closest to the ship-to location. In most cases, transit time is 2 days or less. If you require expedited delivery, please contact us for product availability so that you don't pay more for shipping than is necessary.

The consumer is responsible to provide correct shipping address. If address is incorrect, there may be delays. Any request for change of address, after shipment has been made, may cause delay in delivery. Any cost incurred due to such instance will be charged to customers account.

By default, orders are shipped via UPS ground. Although in some cases, smaller, less expensive items may be shipped via USPS. When an order is shipped, a shipment confirmation email is sent to you containing the carrier name and shipment tracking number. Normally, the order will arrive within 2-3 business days. More rapid delivery, even overnight delivery, is available at an additional cost. Please note that an expedited shipping request, e.g. "2nd Day Air", applies only to the shipping portion of the order. Most all in-stock orders placed before 11am PST are shipped on the same day. If there are any delays, you will receive an email notifying you of the delay and estimated ship date.

Large Items that are delicate or prone to shipping damage or weigh more than 150 lbs, are shipped by a freight carrier. Freight items can be shipped to either a freight dock, a place of business, or to a residence. For more information, please see the In-Ground Heaters and Freight section below and/or contact Customer Service at CustomerService@InStockPoolSupply.com.

We make every effort to ship all orders within 24 hours of receipt (except Saturday, Sunday and holidays). However, shipping delays are possible due to merchandise availability, seasonal volume, and other unforeseen events. You will be notified via email if there are any extended delays.

An order cannot be canceled once it has shipped. Refused shipments will be charged the cost of return shipping to In Stock Pool Supply, plus a 20% restocking fee.

International Shipping
We do offer International shipping on most of our products. The only payment method currently accepted is by wire transfer. To obtain International shipping rates please contact our Sales Department by telephone at 1-855-791-6974 or by emailing us at Sales@InStockPoolSupply.com


Estimated Shipping Dates
This site estimates the probable ship dates. This does not guarantee the date on which your order will be shipped. For further information, or to confirm the actual date your order will ship, please contact Customer Service.

Chemicals
Due to HAZMAT restrictions, the following restrictions apply to all chemicals:
  • Chemicals cannot be shipped via "air". It can only be shipped via ground or 3-day. Because in-stock chemical orders are filled in one of our supplier's 4 regional national warehouses, the delivery SHOULD arrive within 3 days, if not sooner. You will be notified of any delays.
  • Chemicals are not available for will call pickup or local delivery.
  • Chemicals cannot be returned.

In-Ground Heaters and Freight
If you order an item that is too large to ship using UPS, the system will automatically assign LTL freight shipping. If you are considering placing an order for more than one freight product, we may be able to offer you a discount. Please email Sales@InStockPoolSupply.com with the details of your order and we will reply within a few hours.

Residential customers will be contacted by the freight company to schedule the delivery. The customer will be required to sign for the delivery. The customer should inspect the freight for any visible damage and ensure that all items that were ordered were received. The customer should not approve the delivery if there is damage or any missing items. Additionally, the customer should immediately notify Customer Service of any issues.

If a freight shipment is undeliverable and needs to be rescheduled, the customer will be responsible for all charges.

Please email CustomerService@InStockPoolSupply.com for more information.

Disclaimer
In Stock Pool Supply may make improvements and/or changes in products, programs and pricing on this website at any time. In Stock Pool Supply shall not be held liable for clerical, graphical, typographical and printing errors. We stride to great lengths to keep our site accurate; however, errors do sometimes occur.

In Stock Pool Supply reserves the right to modify or amend these policies at any time without prior notice.

In Stock Pool Supply extends to its customers only manufacturer's warranty on the merchandise purchased, but otherwise makes no warranty, express or implied. By making purchase from In Stock Pool Supply, the customer agrees to exercise caution and take all necessary safety measures in using purchased merchandise and will not hold In Stock Pool Supply responsible for any damage caused by the use of the merchandise purchased.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of In-Stock Pool Supply. The collective work includes works that are licensed to In-Stock Pool Supply. Copyright 2013, In-Stock Pool Supply. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with In-Stock Pool Supply or purchasing In-Stock Pool Supply products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with In-Stock Pool Supply or to purchase In Stock Pool Supply products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by In-Stock Pool Supply. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of In-Stock Pool Supply used in the site are trademarks or registered trademarks of In-Stock Pool Supply.

Limitation of Liability
In Stock Pool Supply shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if In Stock Pool Supply has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Third-Party Links
In an attempt to provide increased value to our visitors, In Stock Pool Supply may link to sites operated by third parties. However, even if the third party is affiliated with In Stock Pool Supply, In Stock Pool Supply has no control over these linked sites, all of which have separate privacy and data collection practices, independent of In Stock Pool Supply. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, In Stock Pool Supply seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of In Stock Pool Supply products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of In Stock Pool Supply products) must be commenced within one (1) year after the claim or cause of action arises. In Stock Pool Supply's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. In Stock Pool Supply may assign its rights and duties under this Agreement to any party at any time without notice to you.